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Quality Certification

By WebAdmin  Published On January 5, 2021

Guests satisfaction is our members’ credo. In our effort towards complete guest satisfaction, we work with Customer Alliance®, our privileged partner, for accurate and real time measures of guest satisfaction in all the properties in our community. Today, we are proud to announce an 86% satisfaction rate on over 653,000 reviews published on the leading international platforms.

This is why the existing e-reputation of our applicants is an essential condition in the process of joining our cooperative community.



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Charme & Caractère represents about 800 hotels in more than 80 countries on 5 continents.

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